We aim to design unique and beautiful bags that will elevate your look for years to come. If you find a fault, even outside of our 12 month warranty, send us an email so we can look after you.
We want you to be happy - if you change your mind or you're simply not happy with the purchase, you are welcome to contact us to arrange an exchange or store credit.
Please indicate your intention to exchange or return any item within 5 days of the date of delivery via email at customerservice@dylankain.com to obtain a "Return Authorisation" number and the relevant terms and conditions.
Please note:- Items delivered within Australia must be returned within 7 days after receiving the RA number. International customers allow up to 14 days.- Cost associated with shipping will be the responsibility of the sender and all tags and packaging must be in original condition. Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier.- All exchanges are subject to availability.
Unfortunately, we cannot offer an exchange or refund on sale items.- All exchanges receive Complimentary Shipping when being sent back to you. - A store credit will be offered for any items returned due to change of mind.- Purchases made at VIP and Warehouse sales are final, we do not accept returns or exchanges on these items.- Store credits are valid for 12 months from date of issue. We reserve the right to deem any outstanding credit values null and void after the expiration date.
Please allow 3-5 business days once your item has arrived to our warehouse for our team to process your return. We will contact you via email notifying you that we have received your item and are processing the exchange, return or credit.
For ease of payment, you can now shop and pay in your local currency.
We accept the below payment methods:
CREDIT CARDS
We accept Visa, MasterCard and American Express. We also accept ShopPay, ApplePay, and Google Pay.
PAYPAL
PayPal express feature is available to speed through the checkout.
Klarna (AUSTRALIA ONLY)
You can learn more about Klarna by visiting their FAQ page.
AfterPay (AUSTRALIA ONLY)
Afterpay is an interest free payment plan option where you can spend up to $1,000. The funds for the first payment will need to be available on your card at the time of purchase. Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.
You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 12 months and may be combined with promotions. Please contact us if you require assistance with gift cards or store-credit.
Order Verification
Occasionally, orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
Currency
For ease of shopping, payments on our store will be shown and processed at checkout in your local currency.