Orders placed before 12 pm AEST Monday - Friday (Sydney, Australia) will be shipped the same day.

For DHL Express, orders placed before 10:30 am will be picked up the same day. Any orders placed after 10:30 am may be picked up the following business day. 

Orders will be delivered between

8 am - 6 pm Monday to Friday.

Please ensure that someone is available at your delivery address as a signature will be required.

If an authorised person is not able to sign for your delivery, the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Once your order is placed through our website, a screen with your order confirmation will appear. Here you can choose to receive updates via email or SMS for tracking. If for any reason you don't receive this information, please contact us on customerservice@dylankain.com and we will look after you.

Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team as soon as possible. We pack and ship orders daily so cannot guarantee your requests can be made, but will always do our best to help when we can.

DYLAN KAIN packages are delivered beautifully presented in a Dylan Kain shop bag, tissue and postal box. We also offer a luxury gift wrap service. If you wish to include a personal note, or gift wrap, please add to your order or send us and email at customerservice@dylankain.com immediately after placing your order.

Orders are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We work closely with our shipping partner to minimise the potential impact of custom delays for our international customers. Any questions? Please contact us here so we can look after you.

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse.

 

For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description.

We are safely processing all orders in COVID safe, hygienic, environment. Please note that due to COVID restrictions, reduced flights and capacity issues at mail sorting facilities, there has been delays with some deliveries.

Please see the below links for further information.

Australia Post

DHL