SHIPPING & DELIVERY
|FREE STANDARD SHIPPING||4-8 BUSINESS DAYS||FREE|
|EXPRESS SHIPPING||2-6 BUSINESS DAYS||$15.00|
|EXPRESS DHL SHIPPING||1-3 BUSINESS DAYS||$30.00|
|NEW ZEALAND STANDARD||2-6 BUSINESS DAYS||FREE|
|NEW ZEALAND DHL EXPRESS||1-4 BUSINESS DAYS||$40.00|
Orders placed before 12pm AEST Monday – Friday (Sydney, Australia) will be shipped same day. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please note that once your order is on its way, we are unable to change the shipping address.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
Once your order is placed through our website, a screen with all tracking details including tracking numbers will appear. Here you can choose to receive updates via email or SMS. If for any reason you don't receive this information, please contact us and we will look after you.
All Dylan Kain packages are delivered beautifully presented Dylan Kain shop bag, tissue and postal box. We also offer a luxury gift wrap service. If you wish to include a personal note, or gift wrap, please add this to your order (available as an option when selecting your chosen item) or send us an email at firstname.lastname@example.org immediately after placing your order.
Deliveries within Australia will not incur any extra charges. All international deliveries (including NZ) are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We work closely with our shipping partner to minimise the potential impact of custom delays for our international customers.
Please note the below cut off dates to receive your order before Christmas.
Within Australia - FREE - Standard domestic shipping - order before 1pm Friday 11th Dec.
Express shipping Free with any spend ($200+) - order before 11am Friday 18th December.
Premium DHL shipping - ($30) order before 11am Friday 18th December.
NZ - FREE - Standard international shipping - order before 11am Friday 27th November.
NZ - $40 - Premium DHL shipping - order before 11am Friday 18th December.
COVID - We are safely processing all orders in a Covid safe, hygienic, environment.
Please note that due to Covid related restrictions, reduced flights and capacity issues at mail sorting facilities, there has been delays with some deliveries. Please see this link for further information.