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Warranty and Returns

We aim to design high quality, unique and beautiful bags. If you find a fault, even outside of our 12 month warranty, send us an email so we can look after you.

We want you to be happy - if you change your mind or you're simply not happy with the purchase, you are welcome to contact us to arrange an exchange or store credit.

Please indicate your intention to exchange or return any item within 5 days of the date of delivery via email at to obtain a "Return Authorisation" number and the relevant terms and conditions.

Please note:

- Items delivered within Australia must be returned within 7 days after receiving the RA number. International customers allow up to 14 days.
- Cost associated with shipping will be the responsibility of the sender and all tags and packaging must be in original condition. Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier.
- All exchanges are subject to availability. Unfortunately, we cannot offer an exchange or refund on sale items or items purchased during a Flash sale.
- All exchanges receive Complimentary Shipping when being sent back to you. 
- A store credit will be offered for any items returned due to change of mind.
- Purchases made at VIP and Warehouse sales are final, we do not accept returns or exchanges on these items.
- Store credits are valid for 12 months from date of issue. We reserve the right to deem any outstanding credit values null and void after the expiration date.

In two simple steps:

1. Send us an email to let us know you want to exchange or return any item within 5 days of the date of delivery.

Email us at

customerservice@dylankain.comto obtain a "Return Authorisation" number and the relevant terms and conditions.

2. Send your item back to us:

Use our return portal to return your item. 

Please allow 3-5 business days once your item has arrived to our warehouse for our team to process your return. We will contact you via email notifying you that we have received your item and are processing the exchange, return or credit.

Payment and Security


We accept Visa and MasterCard and American Express. If assistance is required, please contact us so we can process for you.


PayPal express feature is available to speed through the checkout.


Afterpay is an interest free payment plan option where you can spend up to $1,000. The funds for the first payment will need to be available on your card at the time of purchase. Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.

We also offer LayBuy and ZipPay.

All transactions submitted through our website are protected by SSL (Secure Socket Layer) encryption which encrypts information you input to protect it from interception by outside parties. Dylan Kain is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavour to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

Store Credits and Gift Cards

You can also use store-credit or a gift card to make payment. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 12 months and may be combined with promotions. Please contact us if you require assistance with gift cards or store-credit.

Occasionally, orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

You are currently on our Australian and New Zealand website. Your card will be charged in AUD and any conversions will be handled by your financial institution. If you wish to order for delivery outside Australia and New Zealand, please visit our international website,

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse. 

For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description.

Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team as soon as possible. We pack and ship orders daily so cannot guarantee your requests can be made, but will always do our best to help when we can.