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Warranty and Returns

We believe in creating high quality designer pieces to wear (and love) for a long time. If you find a fault, even outside of our 12 month warranty, get in touch so we can look after you.

To Make a Return

We want you to be happy - if you change your mind or you're simply not happy with your purchase, you are welcome to return for an exchange or store credit.

Use our Return Portal to return your item:

RETURN PORTAL

Returning your item

Costs associated with return shipping is the responsibility of the sender at a flat rate of $10 for orders (within Australia).

International returns can be made in the Return Portal, but return shipping is the responsibility of the customer.

We cannot offer a refund on sale items.

A store credit will be offered for any items returned due to change of mind.

All tags and packaging must be in original condition.

All exchanges receive complimentary shipping when being sent back to you.

Please note: All exchanges are subject to availability.

The Return Portal will supply a label for easy return of your purchase, (Aus only).

Items delivered within Australia must be returned to us within 7 days after receiving the RA number.

NZ, USA, EU, ASIA / International customers allow up to 14 days.

Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier.

Sale items

Items purchased on sale or other purchases made at Studio or Warehouse sales are final. We do not accept returns or exchanges on these items.

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