We aim to design unique and beautiful bags that will elevate your look for years to come. If you find a fault, even outside of our 12 month warranty, send us an email so we can look after you.

We want you to be happy - if you change your mind or you're simply not happy with the purchase, you are welcome to contact us to arrange an exchange or store credit.Please indicate your intention to exchange or return any item within 5 days of the date of delivery via email at customerservice@dylankain.com to obtain a "Return Authorisation" number and the relevant terms and conditions.Please note:- Items delivered within Australia must be returned within 7 days after receiving the RA number. International customers allow up to 14 days.- Cost associated with shipping will be the responsibility of the sender and all tags and packaging must be in original condition. Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier.- All exchanges are subject to availability. Unfortunately, we cannot offer an exchange or refund on sale items.- All exchanges receive Complimentary Shipping when being sent back to you. - A store credit will be offered for any items returned due to change of mind.- Purchases made at VIP and Warehouse sales are final, we do not accept returns or exchanges on these items.- Store credits are valid for 12 months from date of issue. We reserve the right to deem any outstanding credit values null and void after the expiration date.

IN TWO SIMPLE STEPS:1. SEND US AN EMAILPlease indicate your intention to exchange or return any item within 5 days of the date of delivery via email at customerservice@dylankain.com to obtain a "Return Authorisation" number and the relevant terms and conditions.2. SEND YOUR ITEM BACK TO USUse our return portal to return your item. 

Please allow 3-5 business days once your item has arrived to our warehouse for our team to process your return. We will contact you via email notifying you that we have received your item and are processing the exchange, return or credit.

We aim to design unique and beautiful bags that will elevate your look for years to come. If you find a fault, even outside of our 12 month warranty, send us an email so we can look after you.

CREDIT CARDS

We accept Visa and MasterCard. If you wish to make payment with another card, such as American Express, please contact us customerservice@dylankain.com so we can process for you.

PAYPAL

PayPal express feature is available to speed through the checkout.

AFTERPAY (AUSTRALIA ONLY)

Afterpay is an interest free payment plan option where you can spend up to $1,000. The funds for the first payment will need to be available on your card at the time of purchase. Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay orders.

We also accept Zippay and Laybuy.

You can also use store-credit or a gift card. Each gift card and store-credit carries an individual code you can easily enter when completing the checkout. They both expire after 12 months and may be combined with promotions. Please contact us if you require assistance with gift cards or store-credit.

All transactions submitted through our website are protected by SSL (Secure Socket Layer) encryption which encrypts information you input to protect it from interception by outside parties. Dylan Kain is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavour to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

Occasionally, orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

You are currently on our Australia and New Zealand website. Your card will be charged in AUD and any conversions will be handled by your financial institution.